Warranty
Every one of our products holds a 1 year full replacement warranty. We believe that much in the high standards and quality of our products that if it breaks down we won’t repair it; we will just give you a new one.
All hand spray products come with a 12 month replacement warranty for normal use on all parts. It does not apply to sprayers that are mistreated by being dropped or hit against hard surfaces.
We inspect and guarantee that all our products are of the highest quality at the time of shipment Please notify Handspray.com.au within 24 hours of receiving your shipment if your order arrived damaged. Defective or damaged items may be repaired or exchanged at our discretion for the same or manufacturer’s equivalent model only. Misuse or misapplication of items is beyond our control and will void any warranty, expressed or implied. If your product is malfunctioning you must contact us within 14 days of delivery.
This warranty does not extend to defects, injuries or property damage caused by or resulting from causes not attributable to faulty parts or the manufacture or the product, including but not limited to, defect, injury or property damage caused by or resulting from misuse, abuse, neglect, accidental damage, incorrect water pressure, improper installation or any alterations made to the product which are not authorised.
Returns and Exchanges
If a product has failed during the warranty period, please follow the link at the bottom of this page. You will need to complete this form to get your RMA number. The product will not be accepted without this number and will be returned to sender.
On completion of the form that accompanies the RMA number please attach the sticker to the package and take to your local post office or send by courier. The owner is responsible for any transportation and insurance costs if the product has to be returned fora warranty claim.
If the product is found to be defective, handspray.co.uk will issue a new replacement of the item with another of the same kind, at no charge to the owner, subject to the conditions specified herein. Any replacement unit will assume the remaining warranty coverage from the date of purchase of the original faulty unit.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please choose carefully we do not normally give refunds if you simply change your mind or you have measured incorrectly or for health reasons if the Handspray has been used.
We will refund exchange or credit if the goods are faulty and cannot be repaired, have been wrongly described or are different from a sample shown to you.
- Please retain your invoice for the period of your warranty.
- Any returns may incur a restocking fee and/or shipping costs.
You may exchange the product for another of equal or greater value. You will be responsible for all shipping fees involved.
- To exchange a product please order the replacement product(s) and return the original(s) in unused condition. Once we receive the item you wish to exchange we will ship out the replacement product.
- To qualify for a refund all items must be returned in their original condition including the original packaging and containers, documentation, all accessories and must be suitable for immediate resale. Do not mark or deface original manufacturer containers in any manner. We are unable to accept returns if packaging is opened, not in its original condition, is damaged or returned more than 14 days after delivery. If an order is returned as undeliverable you will be subject to a 10% restocking fee.
If any of the above conditions are not met, Handspray.co.uk reserves the right to refuse the return or exchange.
Cancelling Orders
If you wish to cancel your order you must do so within 24 hours of placing your order. Orders that have already been shipped cannot be cancelled. A $10.00 fee will apply for all cancelled orders. Orders cancelled after 24 hours are subject to a 20% restocking fee.